Privacy Policy

Ticketlife Privacy Policy

Last Updated: 08 April 2026

  1. Introduction

These Terms and Conditions govern the use of the TicketLife website and services. By accessing or using the TicketLife platform, purchasing tickets, registering for events, or attending TicketLife events, you agree to comply with and be bound by these Terms and Conditions.

TicketLife (“TicketLife”, “we”, “us”, or “our”) operates as a digital platform that provides access to events, workshops, and educational experiences. The platform may support initiatives such as The School Program, an organisation focused on entrepreneurship and opportunities for students.

TicketLife operates in accordance with applicable South African laws, including the Protection of Personal Information Act (POPIA).

If you do not agree with these Terms and Conditions, you should not use the TicketLife platform.

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  1. Platform Purpose

TicketLife is a digital platform designed to provide access to events, workshops, and experiences aimed at empowering young people and students.

The platform may include:

  • Educational workshops
  • Entrepreneurship training sessions
  • Student development events
  • Networking opportunities
  • Ticketed entertainment events that are age appropriate

Some events hosted on TicketLife may be free educational events, while others may be paid events organised by TicketLife or its partners.

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  1. Users Under the Age of 18

TicketLife may be used by students, including individuals under the age of 18.

Because minors may use the platform, TicketLife takes additional precautions to maintain a safe and responsible digital environment.

Users under 18 should use the platform with the knowledge and consent of a parent or legal guardian.

TicketLife limits the collection of personal information from minors and only collects information necessary to operate the platform and provide access to events.

All events listed on TicketLife are intended to be age-appropriate and safe environments for students.

TicketLife reserves the right to restrict or remove users who violate platform rules or engage in harmful behaviour.

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  1. Account Registration

To access certain services on TicketLife, users may be required to create an account.

Users agree to provide accurate and truthful information when creating an account. Users are responsible for maintaining the confidentiality of their login information and for all activity that occurs under their account.

TicketLife reserves the right to suspend or terminate accounts that provide false information, misuse the platform, or violate these Terms and Conditions.

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  1. Ticket Purchases

TicketLife provides access to tickets for events hosted on the platform.

When purchasing a ticket, users agree that:

  • Tickets may only be used by the registered ticket holder
  • Tickets may not be duplicated, misused, or fraudulently transferred
  • Entry to events may require verification of the ticket holder

TicketLife reserves the right to refuse entry to an event if ticket misuse or fraudulent activity is suspected.

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  1. Facial Verification and Event Entry

Certain events hosted on TicketLife may use facial verification technology provided by FaceATT to assist with event entry and security.

Facial verification may be used to:

  • Confirm the identity of ticket holders
  • Prevent ticket fraud and duplication
  • Improve entry efficiency
  • Enhance event safety

Facial recognition technology will only be used where necessary and with appropriate consent.

Where required by law, additional consent may be requested for users under the age of 18.

Biometric information is treated as sensitive personal information and is processed in accordance with POPIA and applicable data protection laws.

TicketLife does not store facial images unless required for event verification or security purposes. Where biometric data is used, it will be protected using secure systems and retained only for as long as necessary to provide the verification service.

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  1. Refund Policy

TicketLife understands that plans can change and provides a structured refund policy for ticket purchases.

Refunds are based on how far in advance the refund request is made before the scheduled event date.

If a refund request is submitted 21 days or more before the event, the ticket holder will be eligible for a 100% refund of the ticket price.

If a refund request is made between 14 and 20 days before the event, the ticket holder will receive 50% of the ticket price as a refund.

If the refund request is submitted between 3 and 13 days before the event, the ticket holder will receive 25% of the ticket price as a refund.

Refund requests made less than 72 hours before the event will not be eligible for a refund.

Refunds may take several business days to process depending on the payment provider used during the purchase.

TicketLife reserves the right to make exceptions in circumstances where an event is cancelled or rescheduled.

If an event is cancelled by TicketLife, ticket holders may be eligible for a full refund or ticket transfer to a new event date.

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  1. Event Changes and Cancellations

TicketLife reserves the right to modify event details where necessary.

This may include:

  • Changes to event time or date
  • Changes to venue
  • Changes to speakers or programming

If an event must be cancelled, TicketLife will communicate with ticket holders using the contact information provided during registration.

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  1. Acceptable Use of the Platform

Users of the TicketLife platform agree not to:

  • Engage in harassment or abusive behaviour
  • Use the platform for unlawful activities
  • Attempt to interfere with platform security
  • Provide false information
  • Attempt to gain unauthorized access to other accounts or systems

TicketLife reserves the right to suspend or permanently remove users who violate these rules.

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  1. Privacy and Data Protection

TicketLife respects user privacy and processes personal information in accordance with its Privacy Policy and the Protection of Personal Information Act (POPIA).

Personal information collected may include:

  • Name and surname
  • Email address
  • Age or date of birth
  • Event registration information
  • Payment confirmations
  • Technical website data

Personal information will only be used for legitimate operational purposes such as providing services, managing events, communicating with users, and maintaining platform security.

TicketLife does not sell or rent personal information to third parties.

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  1. Third-Party Services

TicketLife may work with trusted service providers to support the operation of the platform.

These services may include:

  • Payment processors
  • Website hosting providers
  • Security providers
  • Facial verification technology providers such as FaceATT

These service providers are required to protect personal information and may only use it for the purpose of providing services to TicketLife.

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  1. Limitation of Liability

While TicketLife aims to provide a safe and reliable platform, users acknowledge that participation in events is voluntary.

TicketLife will not be liable for:

  • personal loss or injury occurring at events
  • disruptions outside of TicketLife’s control
  • technical issues related to internet services or third-party providers

TicketLife will take reasonable steps to ensure events and services are delivered responsibly.

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  1. Changes to Terms and Conditions

TicketLife reserves the right to update these Terms and Conditions from time to time.

Updates may occur to reflect changes in law, technology, or operational practices.

The most recent version of these Terms will always be available on the TicketLife website.

Continued use of the platform after updates indicates acceptance of the revised Terms and Conditions.

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  1. Contact Information

For questions regarding these Terms and Conditions, please contact:

TicketLife
Website: www.ticketlife.co.za
Email: info@ticketlife.co.za